Thank you for shopping with us! We are committed to delivering your order to you as quickly and safely as possible. Please read our Shipping Policy carefully to understand how we handle shipping and delivery.
1. Processing Time
- All orders are processed within 3-5 business days of receiving your order.
- Orders are not processed or shipped on weekends or holidays.
- If we experience a high volume of orders, there may be a slight delay in processing your order. You will be notified if there is a significant delay.
- Custom or personalized items may take additional processing time.
2. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.
3. Missing or Lost Shipments
If your order does not arrive or is missing, please contact our customer support team at info@usmartmobi.com. We will investigate and do our best to resolve the issue as soon as possible.
4. Shipping Restrictions
Some items may be restricted from being shipped to certain locations due to carrier policies or legal regulations. If any items in your order cannot be shipped, you will be notified immediately.
5. International Shipping
We currently didn't offer this service.
6. Address Accuracy
Please ensure that the shipping address you provide is accurate. We are not responsible for delays or non-delivery due to incorrect address information. If you notice an error in your address after placing the order, please contact us as soon as possible.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 2 days of receiving the product during our business hours. We will work with you to resolve the issue by issuing a refund, replacement, or store credit, depending on your preference.
8. Returns & Exchanges
We provide 30 days free returns & exchanges.
